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Confidence and Fun

“When you have confidence you can have a lot of fun. And when you have fun you can do amazing things.” (Joe Namath, former American football star and actor).

I enjoy communicating and I have great fun when I teach and help others to develop skills for presentations and talks. It is especially satisfying when you can help those who believe they can’t do it or are really not confident to do it. Sometimes it is about ‘pushing’ and almost ‘forcing’ but the context and environment needs to be supportive and understanding. So it was a pleasure, at the end of June, to engage with a diverse group of keepers and the education team at Drayton Manor Zoo in a workshop to support their engagement with visitors.

Some of the group were very confident and “up for it”, whereas others were clearly uncomfortable and not keen because of lack of confidence and experience. However, step one achieved – they were there. Step two engagement and activities for a few hours. Step three – as part of a group giving a presentation to each other – success! Next steps are to practice, work with colleagues, and engage with visitors.

My presentation and communication workshop is adapted to suit each group and situation and so it was great to have a really positive response from the Drayton Manor Zoo staff no matter what their initial feeling or experience, and that confidence was built and will develop further within the team.

The zoo is at an exciting time in its history and has long term development plans, which are great to hear about. And of course, with the added attraction of the theme park and ‘Thomas the Tank Engine’ the potential for public engagement with a diverse audience within the zoo at Drayton Manor is significant.

 

Following my day at Drayton Manor it was a pleasure to return to Longleat where I conducted similar training over a year ago. I returned to visit the park but primarily to attend the ABWAK Symposium.  The staff team at Longleat were brilliant and their confidence in both visitor and conference delegate engagement was superb. Here is another collection that has very large visitor numbers and a diverse visitor experience. The ‘safari’ and ‘animal adventure’ have come a long way in the park’s 50 years+ and its very exciting to see the latest news that Longleat is to house a couple of wombats and 6 southern koala, from Cleland Wildlife Park in South Australia, in a new facility (opening in 2019).

Drayton Manor and Longleat are very different but both ‘zoos’ to watch and to visit, and both have very large audiences from diverse backgrounds, thereby having potential to take conservation and conservation education to the masses – and to have fun too!

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Skills Development – ZooStephen Workshop

Communication and Presentation Skills training sessions are fun, and its great meeting new people.

Thanks to Dudley Zoo for hosting the event, I was able to run a day long workshop for educators/presenters from a diversity of collections: DZG, West Midlands Safari Park, Green Dragon Eco Farm, WWT Slimbridge, Cotswold Falconry, Knowsley Safari, WILD and BTO (ex welsh mtn).

The existing knowledge, skills and experience of the group was mixed, and the workshop covered some of the background theory, conservation messaging ideas and discussion, and a diversity of activities, designed to support greater confidence and understanding in doing presentations and providing ‘education’.  We used non-verbal communciation alongside ‘acting’ techniques and finished the day with light-hearted group talks on flamingos and pandas.

The feedback from participants was great – with some good thoughts regarding both the amount of content and development of individual skills. Thanks to all involved for engaging and having FUN whilst developing and enhancing skills and experience.

This workshop was provided at very low cost to the organisations involved as part of my commitment to supporting staff development in educational activity.  I will be running future sessions for more educators/presenters and for keepers in future.

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Inspiring and Educating Millions Every Year

It has been well known for years that zoos across the world attract hundreds of millions of visitors a year. Indeed, the estimate is at least 10% of the world’s population a year visit zoos and aquariums. The opportunity this provides for education, conservation and environmentalism is therefore unparalleled.

Most people think of the zoos of Europe (EAZA) and North America (AZA) and indeed some of them are leading the way and also provide access to large audiences. There is also innovation and great work coming out of Australasia and South America. Africa remains dominated by the ‘wild’ experience, but now also has some good examples of zoo/aquarium activity.

However, where are most of the world’s people? Asia. There have long been zoos and aquariums across this continent and the majority of them have been perceived and labelled as ‘mediocre’ or poor. There are however, some good examples from Hong Kong to Japan.  Meanwhile, mainland China – population 1.4 billion! – is not generally thought of in the ‘west’ as having leading zoos and aquariums.

I was delighted to visit and experience for myself a leading light, and rapidly changing and improving zoo in Guangzhou, China – Chimelong Safari & Chimelong Birds Park.  The potential and opportunity here is immense with millions of visitors a year and many of them coming from across China, not just local. The standards of animal husbandry and enclosures here, exceed those of many western zoos, and a programme of continuous improvement is active and noticeable. The visitor experience is also of a high standard and education activity is now also underway, alongside engagement in conservation. I have always believed that zoos should be encouraged and supported to improve – and when they demonstrate positive movement, congratulated.

Meeting the staff at Chimelong, despite my lack of Chinese, was a pleasure. Thanks to having a brilliant translator and educator to help me, I was well looked after and able to deliver a ‘training’ talk and discover and discuss the activities underway. The positive direction the organisation is heading to and the action already taken, demonstrate that the potential to educate, influence and encourage behaviour change in millions of people, is real and achievable.

 

Chimelong is a beautiful place, tropical, and has some great species too – including the only giant panda triplets, but also golden monkey, elephant, koala, snakes, giraffe, waterfowl… etc.  The birds park, nearby, has an amazing show/demonstration with flying birds. Well worth a visit.

 

Workshop

Inspiration & Optimism – DESMAN 2018

There is hope for the future. Conservation is often depicted as a battle and struggle, full of responding to ‘bad news’ and events – which undoubtedly it is. However, we should also be optimistic and celebrate the good news and success stories too. No conservation project, no matter how well conceived, planned and intentioned, will fully succeed unless it has the support of the people. Thankfully there are some amazing, inspiring and dedicated people around the world, working to conserve, protect and develop our understanding of nature. Some of these people are the participants in the Durrell Conservation Academy DESMAN course.

It was an honour and privilege to be invited to speak and lead a few days workshops for the DESMAN in Jersey once again; the third year I have done this. My education and communication ‘course’ was well received and I thoroughly enjoyed engaging with this year’s students who came from: Armenia, Brazil, Canada, China (Hong Kong), India, Nigeria, Samoa, St. Lucia, Seychelles, Sri Lanka, Sumatra, & UAE.

Whilst, I was able to inspire and enthuse the participants and demonstrate a diversity of communication and education techniques, I was also inspired and enthused by them too. It’s always good to meet people who are committed to, are doing and will do, great work and to be a small part of their development and conservation activity. Their feedback was also very much appreciated, with some great comments, such as:
“thank you for making it so fun, informative and inspiring”; “I got many new experiences about new techniques of education and awareness programmes – very useful”; and “inspired me to do more in the field of conservation education and community conservation”.

It was of course also great to return to Jersey Zoo, HQ of Durrell and enjoy time in the Zoo – not least the brilliant bat flight enclosure – which in itself has a great community and recycling story in its construction.  We also enjoyed reviewing and critiquing the education for visitors, by observing talks, signs and discussing education programmes. One of the great aspects of the DESMAN is that the diversity of participants may have specific field projects and focus, but they get to understand endangered species management in general and the multi-faceted approach needed for conservation to succeed – including through education and communication.

I am optimistic that this year’s DESMAN participants, along with previous students, WILL go MAD and Make A Difference!

Thanks to Durrell Conservation Academy and to the participants and staff. (Links on social media twitter: @ZooStephen and featured on @Durrell_Academy and on facebook.)

Workshop

Training and CPD – an important commitment for students and for zoo licensing

Whether you’re a student on a recognised course, volunteer, or a well experienced employed person, training and continued professional development are an essential aspect in any career. In the work of zoos there are various opportunities but some challenges for those wishing to enter the profession and to gain the necessary experience, knowledge and skills, or for those wishing to further develop and keep up to date.

I have been working with Sparsholt College for several years, most notably on the DMZAA zookeepers course, having written one of the units and acting as an assessor. However, I have also been working with animal care students connecting them to the work of zoos. In March I was pleased to help organise and run a day visit for students to Dudley Zoo, with a particular focus upon enclosure design. Dudley Zoo have been very welcoming and accommodating and recognise the value of tailor-made workshops and activities for the students in giving them meaningful experience.

At Dudley we were delighted to see the new snow leopard enclosure (extension) and hear about plans for other developments; to meet staff for Q&A – including education presentation, keeper work, and meet the curator. Through such activity the students not only develop their learning but understand more the profession some of them wish to join and contribute to.

Zoos have many skilled and qualified staff that can support each other and those wishing to join the profession, but there are barriers making it more challenging – not least the ‘you don’t have relevant experience’ or ‘you’re not well connected to zoo work’. Internships are offered by some, but are out of reach of many who can’t afford it. Apprenticeships are another option but of course highly sought after and competitive.

Meanwhile, zoos themselves are subject to external review and licensing by their local authority (in an Act overseen through APHA of Defra). Local Authority staff are charged with organising and overseeing the zoo inspection regime, supported by Secretary of State’s inspectors (vets and zoo professionals). Standardisation and training for zoo inspection is limited – partly due to resources and geography given that authorities across the country have zoos to inspect and costs of running and/or sending staff on training are subject to budget issues. However, it was great to be part of delivering a day of Zoo Licensing Training held at Sparsholt College in March.

The delegates received training and presentations from current chair of the Zoos Expert Committee, vet and zoo inspector Anna Meredith, and zoo inspector, vet and former zoo manager, Jon Cracknell and myself. Additionally we looked at a few of the enclosures at the Sparsholt College Animal Management Centre (which is a licenced zoo). The opportunity to discuss what the ZLA requires, interpretation of terminology, what conditions must be placed on licenses and gain a better understanding of both the process and timeframe for zoo inspections, was welcomed by all. It is hoped that more LA staff and zoo inspectors will undergo regular CPD activity to ensure good management of the Act and good standards in our zoos.

Workshop

Ready for work?

It’s easy to find a job… at least to find them advertised, thanks to the internet. A new batch of students hits the job market each year, whilst the ‘retirement’ age extends and people need to stay in work/keep looking for work until they’re older. So the competition for jobs is now therefore greater than ever. 

This week – just as the UK was being blanketed in snow – I had the pleasure of running a couple of careers workshops for 1st year degree students at Warwickshire College – Moreton Morrell. Whilst some of the group have aspirations to become self-employed veterinary physiotherapists and others to enter other aspects of animal care, the skills of ‘selling yourself’, developing a CV and coping with interviews are all relevant and needed. It was also useful for them to hear the career backgrounds and case studies of myself and others working in this field. 

Whilst these and other students are now being better prepared for the opportunities that may arise, it’s also important for employers to think about their systems and procedures. Are they missing out on really good people by rigidly applying profiling to interview selection. What if the person hasn’t got the stated qualification? Or has experience in another field that may have similar skills? Will they automatically be rejected? There is skill in recruitment and selection and it is hoped the good employers have some flexibility in their systems and are keen to support and encourage suitable applicants from diverse backgrounds, qualifications and experiences.

After 30 years+ (which includes recruiting many people) I am really pleased to share my experience and answer questions to help others in their endeavours and career pathways.

Workshop

Winter into Spring

Another year is now well underway and ZooStephen is enjoying the beautiful winter scenery and nature in central Scotland. We’ve had some heavy frost, great snowy days and bright sunshine too, and hints of Spring to come with rivers of snowdrops appearing in early February.

Amongst various activities booked for the year, including career workshops, Durrell DESMAN education and communication sessions, I am delighted to announce an ‘open’ Presentation & Communication Skills Workshop on June 18th, kindly hosted by Dudley Zoo.  For details see flyer advert below. Places limited.

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Zoo Education Programme Development

The Zoo is a great educational resource – for schools, colleges, uniform groups, general visitors… However, it takes planning and preparation to maximise the effectiveness of the resource for different users and learner needs.

In the UK (and Europe) it is a requirement of licensing for zoos to contribute to conservation through education and membership of the national and international associations, BIAZA and EAZA requires zoos to meet, and ideally exceed, education standards they set.

Through my career it has been a pleasure to have been involved in helping zoos and the community with improving standards and developing new and effective educational engagement. Recently I have been delighted to be working with Belfast Zoo to help them develop new strategy and programmes to exceed the standards and set new levels of educational delivery and achievement.

We now have a new education strategy, and through this winter period work is underway on a new education programme. The Zoo, situated to the north of the city on ‘cave hill’ is a wonderful site, they have a good mix of species and has great potential to act as a centre of excellence for Northern Ireland.

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IZE Journal 2017 – International, National, Local

Through much of my zoo education career I have engaged with and been a member of the International Zoo Educators association (www.izea.net). This network of passionate and dedicated educators across the globe, most of whom are based in zoos and aquariums, freely share ideas and approaches to engaging people in nature and conservation.

 I was honoured to be chosen by IZE to be on the Executive Committee and to be the Journal Editor for the past 5 issues. The latest, my last, 2017 Journal has just been published and will be circulated to members during August. (Past issues are available on the website).

A diversity of projects and activities are reported upon, many of which can be applied in different contexts, from international to national to local.

The evaluation of activity  is also reported and provides evidence of effectiveness, and lessons to apply in future.

Thanks to all contributors to this journal (and the previous ones) and to the excellent team on the IZE Board for their support and assistance in sourcing articles and proof reading. Best wishes to Judy Mann-Lang who takes up the role of Editor for the next issue.