Tag Archives: BIAZA

Sharing experience and expertise

July saw the first in-person National Zoo Academy Conference at Sparsholt College. (The first such meeting was held online last year). This was a great opportunity for students/graduates and invited guests to share expertise and knowledge and celebrate achievement in the field of animal management and ‘zookeeping’.

I was honoured to be an invited guest for the day and to deliver a keynote talk on reflections upon my career and embracing change over the years. From black and white TV and plugged in phones, through cassette tapes to digital technology, computers and smartphones. However, communication and animal care remain ‘real hands-on’ activities, that have also advanced and developed over the years.

It was great to listen to the short research reports – DMZAA & degree graduates showing the benefits of combining both practical experience and qualifications in zookeeping. The DMZAA course was largely developed by Andy Beer at Sparsholt 20+ years ago – who attended to give a short history – utilising the Certificate in Animal Management C&G course (previously a National Extension College course) that was developed by ABWAK, the Federation of Zoos (now BIAZA) and others in the 1980s. Today the course has a strong ‘volunteer’ version CMZAAV and has overseas ‘international’ graduates too. It also was used as the Foundation of the Zoo Apprenticeship programme and was a key contributor to and benchmark of the EAZA European Professional Zookeeper Qualification Framework.

Zookeeping often brings to mind the large traditional zoo, however, many keepers work in the diversity of smaller collection across the country. So in July, I was pleased to help The Meadows Wildlife Park, Caerphilly, South Wales, in developing their education and conservation roles. This park, established in 2019, has grown from a ‘farm park’ to one that now features other species, including prairie dog, kookaburra, emu, capybara, rainbow lorikeet and porcupine.

The Meadows focuses upon the visitor experience and opportunity to engage with various animals and pursuit of good welfare. The small staff team, supported by volunteers, have great enthusiasm and dedication and over time the Park should be able to make a useful contribution to both education and conservation locally as well as encourage responsible animal care and consideration for the environment.

Spring – History, Countryside & Training

The seasons change again, although we can’t rely on specific dates or equinoxes to fix these changes. Climate change is having an impact, weather patterns and an unusually wet winter are being commented upon and recognised. However, action to mitigate these changes is still slow and the subject of political position and decisions.

The snowdrops looked wonderful all through February with a great display as usual at Scone Palace estate near Perth. This is also the ancient crowning place of Scottish kings (including Macbeth and Robert the Bruce) – where the Stone of Scone was used before being taken by Edward I to England. It was repatriated to Edinburgh Castle in 1996. As I write this the Stone has moved from Edinburgh to its home in the new Perth Museum.

It has been another good start to the year for the Perth and Kinross Countryside Trust, that I am honoured to Chair. The River Tay Way project has a new ‘hub’ public facility in Aberfeldy. Trees planted last year and this are growing and the Perthshire Nestbox project has delivered boxes to schools across the county (Fossoway Primary illustrated), and much more. Our funders and small staff team enable us to achieve a great deal for the people and countryside of Perth & Kinross.

This year also marks the 50th anniversary of ABWAK, the UK zookeepers association. I have been a member since 1987 and served on Council 2003-17, and was delighted to be invited to attend and speak at the Symposium held at ZSL London Zoo at the start of March. It was made extra special with the attendance of Jon Barzdo, founder of ABWAK. History is a key feature of the Regents Park site, including the ‘Lubetkin Penguin Pool’ (made from reinforced 1930s concrete that features heavily at Dudley Zoo). The ZSL Library was also good to visit again – not least to see some of the historic books and documents, including a 1st edition of Darwin’s On the Origin of Species’.

This March I was pleased to be asked to return to Longleat in Wiltshire to run my staff Communication & Presentation Skills workshops. It is always a pleasure working with the staff and team here supporting their public engagement, conservation messaging, customer care and professional development. The interactive workshop is always FUN and in the words of Darren Beasley, Head of Animal Operations:

“Longleat benefits not only from his expert knowledge but also receives a bespoke training package created on education, presentation and communication skills for our animal department gang. Those attending receive a full day of engaged learning, new skills and leave with confidence to deliver presentations to a high standard.”

This month I was also able to do a ‘guest training talk’ online to the team working with Luke Harding at Mandai Wildlife, Singapore Zoo & associated sites. It’s great that we can use technology to deliver training like this across the world. It is more effective in person and on site, however, there are benefits that can be gained from remote ‘teaching’ too.

New Year Resolutions?

The end of another year and it has been a challenging one in many parts of the world, not least with continuing war in Ukraine and the awful escalated Israel-Palestine conflict. At the same time the global threats to biodiversity and impending effects of climate change and seemingly weak response from world governments, don’t give much cause for optimism. We’ve also seen the power of ‘nature’ with flooding, landslides, powerful storms etc. – and there is stronger evidence to suggest these weather patterns are linked to human impacts on our planet (climate change especially).

Recently however, I have been heartened to see and be involved with the ‘Tree for Every Child’ initiative of the Perth and Kinross Countryside Trust that I currently Chair. It was great to help plant trees at Glassie Farm above Aberfeldy. Glenlyon Primary school had already planted some trees. Then in December, I joined pupils from St Madoes Primary in planting fruit trees in their village. Hopefully these young people will see their trees grow over the years (and get free fruit).

In November, it was good to get a big ‘fix’ of optimism by working with the latest group of students on the Durrell Conservation Academy DESMAN course in Jersey. As usual it was a fun few days covering theory and practice of environmental/conservation education and learning about the work of these inspiring people. The group this time were from Bangladesh, Colombia, Indonesia, Madagascar, Oman, Philippines, Saudia Arabia, Singapore and UK.

Meanwhile, a new group of zookeepers and volunteer keepers began their work on the BIAZA – Sparsholt College DMZAA and CMZAAV online course and its great to be an assessor on year 1 once again.

So as Christmas comes and goes and we celebrate the arrival of 2024, what new resolutions should we have…. be happy, be positive, be optimistic and look forward to continuing to enjoy nature around us and celebrate those that are helping and making a difference.

Just one tree…

As the beautiful Autumn season arrives the felling of one tree – the Sycamore Gap at Hadrian’s Wall – filled news headlines and sparked anger, outrage and outcry. This senseless act should be a reminder that people are disconnected with nature and natural systems. At the same time many people care… but perhaps the sentimental affection for one tree is misplaced or needs some additional focus?

The Sycamore was ‘special’ because it stood alone as a feature of the landscape (possibly deliberately planted as such). There are many ‘special trees’. For me, and associated with the Perth & Kinross Countryside Trust ‘Perthshire big tree country’, the ancient Birnham Oak is special (and incidentally has some ancient sycamores near by). However, it is not alone, it exists in woodland on the banks of the River Tay, and further along is Neil Gow’s oak revered as the place the 18th century fiddler composed and played.

A tree is a ‘unit’ of a woodland or forest, a habitat. The outcry should be levelled at destruction of these habitats for human development (roads, rail eg HS2, building development, monoculture etc). Connection to nature can be ’emotional’ and ‘spiritual’, at the same time there is need for a regard to ecology and what is appropriate planting and management. However, encouraging more people to enjoy and access the countryside responsibly, hopefully re-builds connection and support for trees and ‘added value’ they give us.

Our connection to nature can also be promoted and enhanced through well designed and carefully thought out ‘experiences’ in wildlife parks. At Jimmy’s Farm & Wildlife Park near Ipswich there is a new ‘rare breeds farm’ area, through the native woodland – where some pigs can be seen – and to the fields (with rare breed pigs, goats, sheep, Suffolk punch horses, Highland cattle).

It was an honour to be asked to speak at the UK’s first KEEPERFEST event held at Jimmy’s Farm & Wildlife Park in early September. The event included talks from Jim Doherty, Adam Henson, Nick Baker and a host of ‘industry experts’, as well as practical workshops and stands.

The event nicely complimented the work that ABWAK have been doing for many years in helping keepers to network and develop their skills.

Over the summer I also wrote a short-course on Environmental Education for learndirect and this is available for people to study online as a validated 3 module short-course: https://www.learndirect.com/course/level-3-award-environmental-educator

Training for the future of planet Earth

There are many challenges facing our planet and the environment. Fortunately there are environment, conservation and nature champions making a difference and new generations of inspiring conservationists. I’m honoured to play a small part in training and supporting people and giving them ideas for sharing their passion and enthusiasm for nature with others.

This April I spent a few days with the latest participants on the Durrell Endangered Species Management Graduate Certificate [DESMAN] in Jersey.

The Spring 2023 DESMAN group from 11 countries – Brazil, Cabo Verde, Cameroon, Canada, Colombia, Hong Kong, India, Indonesia, Madagascar, Mauritius, & Seychelles

“Teaching” conservation education theory and practice in a very short space of time is a challenge too, so my approach is largely one of mixing ‘lecture’ with example and active participation – and demonstrating through presentation techniques how everyone can contribute to conservation communication and action.

The latest DESMAN group have just completed their 12 week course and through the carefully constructed programme by Durrell Conservation Academy leave equipped to play a greater role in conservation back in their home countries and elsewhere. Each group is different but have shared goals, ambitions and aims appropriate to the context within which they work and I always enjoy the new perspectives and points of view they bring, alongside inspiration from their dedication and optimism that change is possible.

Durrell Conservation Academy, Les Noyers, Jersey

Apart from working with the students, visiting the Zoo and the island, I am always grateful to be part of this course delivery not least having been inspired by Gerald Durrell all those years ago – and actually attending the opening of the training centre (academy) in 1984.

Opening slide to my presentation at ABWAK 2023, Yorkshire Wildlife Park

Ever since I first began working in zoos I have been involved with ABWAK, the Association of British and Irish Wild Animal Keepers, and I enjoyed being a speaker at the Annual Symposium held at Yorkshire Wildlife Park in March. My talk focused on the ‘business of talking’ in zoos and the fact that many keeper talks can be improved by focusing more on specific outcomes, using stories and editing out excessive “facts”, especially in this day and age where most visitors carry all the basic info in their pockets via smartphone and internet search.

At this time I am also busy working with the BIAZA approved Sparsholt College Zookeeper and Aquarist Apprenticeship students who are doing the module on Customer Care, Visitor Experience & Learning which I lead and wrote the assignments for. This is their last module in the c.2 year apprenticeship and so soon they will undertake the end point assessment.

After my years of experience it is still great to be training the future generation of keepers, through the apprenticeship, my continued involvement in Sparsholt’s DMZAA and CMZAAV, and through ABWAK and running workshops.

Giving A Presentation :)

After 35 years working in conservation education I still enjoy giving presentations and helping others with techniques to improve theirs. In the modern age of Tik-Tok, Instagram and YouTube many have greater skills and effectiveness than me in those media. However, the face to face and “real” presentation is still a very important aspect of sharing our work and especially engaging with visitors.

It was an honour to be the first speaker on day 2 of the 2022 ABWAK Symposium attended by over 200 people and held at West Midlands Safari Park in early March. My talk “Arabian Giraffes and Indonesian Ambassadors” was an opportunity to share the great work of Sharjah Safari and Orangutan Haven whilst discussing the importance of public engagement and education in zoos.

Keepers are increasingly involved in direct visitor engagement and ‘education’ activity. I was therefore delighted to be asked back to Longleat Safari Park to run ‘Presentation and Communication Training’ for small groups of keepers and safari tour guides. Many of the staff there interact with guests on site, give talks and tours and of course some are ‘famous’ through appearances on ‘Animal Park’ on TV.

I was pleased to work with some who had been at Longleat several years as well as those who joined in the past 12 months. Through a day of activities and information, participants are encouraged to understand what the desired outcomes are and ways that they can enhance their communication skills to be most effective. I particularly enjoy using a diversity of techniques from acting to tongue twisters and it usually gets a smile or two from participants. The philosophy of learning by doing is central to the approach, and it is known that ‘doing something’ is more memorable and likely to have impact.

Seeing animals for real is core to the zoo and aquarium experience. Our exposure to TV and media may bring wildlife stories to our living rooms but this is largely passive. However, the zoo visit can also be passive, and so needs to have focused opportunities and interaction. The role of all staff, from the entrance to the shop, is important in contributing to the message and story. Keepers are a critical part of the experience and our visitors look to them for information and engagement.

The professionalisation of keepers in the UK and Ireland has been promoted by ABWAK throughout its 48 year history and it’s good to see that public engagement is now considered core to many keeper jobs. There are various routes into the profession, and a variety of courses and qualifications. For many years I have been involved in the Diploma in the Management of Zoo and Aquarium Animals (DMZAA) and its volunteer-keeper version CMZAAV, run by Sparsholt College for BIAZA. In the ‘modern’ (and covid) world we can effectively utilise online systems to support learning, so it was good to be guest speaker on a webinar for DMZAA / CMZAAV students, giving them background on zoos and education and pointers on successful assignments.

Giving a presentation is and should be something we enjoy and in so doing we can contribute to sharing our passion, enthusiasm and excitement for wildlife, nature, wild places and conservation.

In The Beginning…

My zoo career began in Spring 1987 when I got a lucky break and a job as a Zoo Education Officer based on my enthusiasm and general knowledge – I was not qualified in biology or teaching at that time. Today, it is much more difficult to get that first, (and second), break and get into the profession. So I was really pleased to be part of the launch of the new Zookeeper and Aquarist Apprenticeship programme at Sparsholt College this August.

The 24 month Apprenticeship programme gives participants a structured and supported way of learning the practice of zookeeping /being an aquarist both in work and with ‘college’ sessions.

The course induction at Sparsholt involved Jo Judge, CEO of BIAZA outlining the importance of zoos and the role of BIAZA and outgoing course coordinator Penny, outlining the course and welcoming all the students. Penny had pretty much created the programme and coordinated the ‘subject experts’ that will deliver aspects of the work to be undertaken.

My role on the induction was to inspire and excite the new apprentices about the profession they are entering into and introduce the role of zoos, giving a historical perspective and some thoughts on the modern ‘keeper’. I also took the opportunity to talk about ABWAK, the UK & Irish Zookeepers association.

As Sparsholt has its own licenced zoo collection some time was spent outdoors looking at the centre, and undertaking a brief “browse identification” exercise. And students also got enrolled onto the college computer network to gain access to the online portfolio system that will be their record-keeping mechanism throughout the apprenticeship.

The group were great to work with at the start of their careers. All much younger than the 34 years I have worked in zoos! and most very recently enrolled in the profession. I wish the apprentices all the best for the course and their work, and look forward to further contact in future.

NEW beginnings don’t just come at the start of a career. As I write this I am about to travel to the UAE and do some on site work with the EPAA, on their amazing new Sharjah Safari with whom I have a consultancy contract. Its been a while in the planning, I started discussions with them back in April 2019, and of course covid got in the way and delayed things more, but I’m looking forward to seeing the site for real, meeting and working with team.

Communicating Conservation

Whilst the UK is in the midst of a general election, its a good opportunity to reflect on what is genuine commitment and well-meaning promises or words and messages designed to deflect, garner support, or even deceive. In conservation behaviour change messaging we need to be wary of over-promising or misleading, however, we too are in the ‘business’ of generating interest and support and “evangelising” for the environment and conservation.

Combining our ‘education’ role with behaviour change outcomes is a cause to be optimistic. It is clear knowledge does not equate to change, however, if we utilise the emotions and personal connections, success is possible. Brilliant TV documentaries like Blue Planet II and the plastics issue, is a good example. It seems the environment IS now an issue within the UK election, with plastics and climate change in many people’s minds.

snow leopard cub (one of 3), RZSS Highland Wildlife Park, Nov 2019

Zoos have contributed to conservation in many ways, some breeding for reintroduction (although far less than many people may think), development of science and skills for both zoo and in situ work etc., but our education role is the clear hope for the future – but likewise needs to move beyond the short school visit lesson to a real development of environmental and nature understanding and direct action, and lifelong learning.

UK zoo & aquarium educators (and those around the world) are passionate, enthusiastic, knowledgeable and skilled, however, they are under-resourced and under-supported in the scheme of things relative to the importance of ‘education’. It has, thankfully, always been the case that zoo & aquarium educators share and learn from one another.

Zoo & Aquarium Educators visiting RZSS Highland Wildlife Park, Nov 2019

Some 30+ years after I attended my first UK zoo educator conference, it was great to meet up with some of the attendees to the 2019 BIAZA Education & Presenter Conference on their extra day visit to Highland Wildlife Park in the Cairngorms, Scotland. Whilst many of the day-to-day challenges are the same as they have always been, it is good that there is more and more focus on engaging people – of all ages, experiences and abilities – in nature and what they can do to address environmental issues, whilst loving the world we live in.

City of Bristol College (South Bristol)

At City of Bristol College earlier this month, it was great to spend a day with students raising their awareness and understanding, as well as helping them with developing skills in communication and preparing for careers in the ‘animal sector’. We need more good, passionate communicators to promote the ways in which the future of life on Earth can be contributed to and developed by individuals and not just dictated by political, commercial and ideological elites.

ZooStephen workshops and training activities are tailored to each college/course or zoo and available across the UK (and abroad) throughout the year. Contact zoostephen@outlook.com

We should never forget the reality of life and the way our society works (or doesn’t) and that, as campaigners such as Greta Thunberg have shown us, there is a need to challenge the ‘establishment’ as it currently exists with its reliance on ‘economic growth’ and consumerism. There is some cause for optimism, but as election campaigning shows us, people can have very fixed ideas, beliefs and opinions and don’t like them questioned or challenged.

Graduation Time & Thanks

Summer has arrived, and with it comes the end of term and graduation for students across the country. Over the years, I have been involved with a number of FE/HE colleges and universities, in teaching, advising, assessing, speaking and doing workshops for.

Moreton Morrell College

In June I was pleased to revisit Moreton Morrell College, Warwickshire College Group, to complete my term as their Industry Advisor and to provide further feedback and advice and sit in on a viva exam on a Foundation Degree course.

It’s great when a student is able to talk through their dissertation project and answer questions about it – especially since a lot of work in the Animal Care industry does involve speaking to others and answering ‘random’ questions.

For many years I have also, and continue to be, involved with the DMZAA course operated for BIAZA by Sparsholt College. The Diploma in the Management of Zoo and Aquarium Animals, continues to be the leading ‘zookeeper qualification’ in the UK (and a few overseas sites), with over 1000 graduates with DMZAA (and its previous incarnation, ANCMZA). A good background and detail in the role and work of zoos and specialist areas with some taxa specific options provides a great “grounding” for zoo staff (and recently also volunteer keepers), combined with their in-work experience, that supports day to day work and career progression and development.

Andy Beer with Lynn Whitnall, Paradise Wildlife Park, at the DMZAA Assessor’s meeting in March

The success of DMZAA is in part the diversity of staff in zoos that are and have been involved in both writing and assessing the course, and to the students that engage with it each year. However, a very large part of the credit for DMZAA (ANCMZA) should go to Andy Beer, Sparsholt College, who has led the development and implementation of it from the start, and who officially retires this July.

Andy is known across the UK & Irish zoo community and abroad, and his drive, dedication and enthusiasm as well as commitment of time and effort, has supported the professionalism of zookeeping in the UK & Ireland and enabled some transfer of this to the Middle East, Latvia and France. Thank you Andy for all that you have done for zookeepers and zoos. It’s appreciated.

He will of course not ‘fully retire’ and will no doubt continue to support zoos and staff training and development. Thankfully DMZAA continues, and passes to his colleague Penny, and this national standard recognised keeper qualification will continue to be awarded and achieved by keepers to come. I look forward to marking more assignments each month 🙂

Zoo Education Programme Development

The Zoo is a great educational resource – for schools, colleges, uniform groups, general visitors… However, it takes planning and preparation to maximise the effectiveness of the resource for different users and learner needs.

In the UK (and Europe) it is a requirement of licensing for zoos to contribute to conservation through education and membership of the national and international associations, BIAZA and EAZA requires zoos to meet, and ideally exceed, education standards they set.

Through my career it has been a pleasure to have been involved in helping zoos and the community with improving standards and developing new and effective educational engagement. Recently I have been delighted to be working with Belfast Zoo to help them develop new strategy and programmes to exceed the standards and set new levels of educational delivery and achievement.

We now have a new education strategy, and through this winter period work is underway on a new education programme. The Zoo, situated to the north of the city on ‘cave hill’ is a wonderful site, they have a good mix of species and has great potential to act as a centre of excellence for Northern Ireland.